Customer Service Officer / Manager

Kuala Lumpur, Selangor  •  Full Time  •  From RM2500

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Job Requirements
  • Must be outgoing, friendly, warm energetic and have positive attitude.
  • Must be hungry to earn high commission.
  • Min SPM and must be able to TYPE in Chinese and English (Fresh SPM Graduates are encourage to apply)
  • Must be willing to work shift hours (8am-8pm AND/OR 8pm-8am, 5 days week and rotational weekends)
Job Description
  • Customer Service Officer (Btw RM2500 - RM6000 Basic + Commission)
  • 1. Provide customer service support to customers via live chat and email
  • 2. Assist customer with registering of accounts, payment issues and frequently ask questions.
  • 3. Drive customer retention and spending via out-bound calls
  • Customer Service Manager (Btw RM7500 - RM10000 Basic + Commission)
  • 1. Lead a team of 4-5 customer service officers
  • 2. Provide training on quality customer service practices
  • 3. Manage customer service team working hours and annual leave
  • 4. Lead managing unhappy and difficult customers
  • 5. Provide daily, weekly and monthly reports on customer service to management
  • 6. Similar task as performed by Customer Service Officers
Company Information

Agensi Pekerjaan Vanguard Gens Sdn Bhd
Suite D-113, Room 6, Block D, Level 1, Kelana Square, Jalan SS7/26, Kelana Jaya,
Petaling Jaya 47301, Selangor.
Tel : +603-27702807

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