Job Vacancy : Customer Service Officer / Manager

Kuala Lumpur, Selangor • Full Time • From RM2500

Must be outgoing, friendly, warm energetic and have positive attitude.
Must be hungry to earn high commission.
Min SPM and must be able to TYPE in Chinese and English (Fresh SPM Graduates are encourage to apply)
Must be willing to work shift hours (8am-8pm AND/OR 8pm-8am, 5 days week and rotational weekends)

Customer Service Officer (Btw RM2500 - RM6000 Basic + Commission)
1. Provide customer service support to customers via live chat and email
2. Assist customer with registering of accounts, payment issues and frequently ask questions.
3. Drive customer retention and spending via out-bound calls
Customer Service Manager (Btw RM7500 - RM10000 Basic + Commission)
1. Lead a team of 4-5 customer service officers
2. Provide training on quality customer service practices
3. Manage customer service team working hours and annual leave
4. Lead managing unhappy and difficult customers
5. Provide daily, weekly and monthly reports on customer service to management
6. Similar task as performed by Customer Service Officers